Talking of ranting…
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October 19, 2007, 10:39 pm
Filed under: life, Rants, work | Tags: brabantia, business, goodguys, service
Filed under: life, Rants, work | Tags: brabantia, business, goodguys, service
It’s easy to criticise. Believe me.
However, I have reason to do the opposite. We bought a Brabantia bin a couple of years ago. It cost a few bob but it broke under suspicious circumstances.
Anyway, Jeana went to Macro to buy a new one, ‘cos it’s a great bin.
While she was there she spotted that they had a 10 year guarantee. So, rather than buying a new one (she was in an odd mood) she phoned Brabantia and explained the situation.
“No problem madam, we’ll send you a new one.” They said.
It arrived today.
No receipt, no questions, no bother… just outstanding customer service.
I rather think I may never buy a bin from another bin-maker in my life and I would suggest you think likewise.
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