Talking of ranting…


It’s easy to criticise. Believe me.

However, I have reason to do the opposite. We bought a Brabantia bin a couple of years ago. It cost a few bob but it broke under suspicious circumstances.

Anyway, Jeana went to Macro to buy a new one, ‘cos it’s a great bin.

While she was there she spotted that they had a 10 year guarantee. So, rather than buying a new one (she was in an odd mood) she phoned Brabantia and explained the situation.

“No problem madam, we’ll send you a new one.” They said.

It arrived today.

No receipt, no questions, no bother… just outstanding customer service.

I rather think I may never buy a bin from another bin-maker in my life and I would suggest you think likewise.