Intelligent Finance? I think not.


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I’m an IF customer, have been for 15 years (attracted by their offset mortgage which is the gift that keeps on giving) however one thing that really REALLY annoys me is that when I phone them I use the phone number on their website 0845 609 4343.

Except I always forget and am reminded by a message when I dial that number that it was changed (I’d say, conservatively, 3 years ago) to 0345 609 4343,.

I call infrequently, but every time I do I ask them how they can’t put their own phone number on their website correctly.

“Yes we know and we’ve asked for it to be changed” weary phone operators sigh.

“Yes, but you are called Intelligent Finance”  I always reply, frankly only irritating them more.

“Surely this is a very straightforward IT task to change?”

“Yes, we’d have thought so and we keep bringing it up but nobody does anything.”  Is the common battle-hardened response.

Sometimes I make a formal complaint so that it will be ‘escalated’.

It makes no difference.

Intelligent Finance remain, in my view, exceptionally unintelligent in this very, very simple administrative requirement.

For complainers like me it too remains the gift that keeps on giving.  I’ll be sad in away when and IF they ever change it.

By the way, they also don’t recognise Apple Pay and they don’t have contactless.  For a bank called Intelligent Finance I also find this surprising.

2 thoughts on “Intelligent Finance? I think not.

  1. I too have complained about the telephone number on their website they say it’s because they’re not allowed to upgrade anything to do with Intelligent Finance because the government has told them they mustn’t improve their service to customers it’s something to do with them being part of hbos and not being allowed to have so many banking arms .I think the same apparently applies to contactless drives me crazy.

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