Day 12 in the TSB meltdown


The website still doesn’t work.  (Having emptied my cache and tried on all browsers I can be sure that it’s not my fault.)

Screen Shot 2018-05-02 at 12.27.27.png

And anyway, neither does the new app which was intended to replace the old, inefficient card reader-based online security system that, erm, worked.

Image-1.jpgOh, and the phone number is wrong in case you need help.

It’s 0345 not 0845.

It has been 0345 for several years.

Screen Shot 2018-05-02 at 12.27.33.png

Now, I get it, shit happens.

Things go wrong.

But this is beyond belief.

Those bright sparks from IBM have been called in (about a week ago) to fix it.

They haven’t fixed it.

My business has been unable to transact now for 12 days.  That must be some sort of record.

I received an email this morning.  The very first communication from TSB since this started that said this…

Screen Shot 2018-05-02 at 12.34.22.png

Well, for a start, it’s not the past week it’s nearly the past TWO WEEKS.

I’m sorry TSB but this is a tram smash unprecedented in UK commerce that has been handled so ineptly as to make Laurel and Hardy look like not just, brain surgeons, but brain surgeon trainers.

You lot are an fully blown. completely paid up national disgrace.

Come on folks. Don't just sit there gawping. Say something. Get involved.

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