My student daughter Ria has our old Golf. It’s a 58 plate with 160,000 miles on the clock but it’s diesel and is still running well (so far so good).
She recently received a product recall message from VW UK to take her car in for the ABS to be adjusted as it has presumably come to light that it is defective/dangerous. She duly obliged and took it to a Dundee VW dealership on 30th October. She was not offered a courtesy car whilst VW fixed their defective manufacturing.
It’s now the 2nd of December and despite multiple pleas to both the dealership (who I would argue are innocent in this but are the customer face of VW) cannot, or will not, give her a courtesy car which she needs on a daily basis to travel from Perth to Dundee to study. The car will now not be repaired until AT LEAST the 24th of January because VW cannot source the replacement part to fix their defective product.
And yet they STILL refuse to give her a courtesy car (even some old banger that’s going to the auctions would be acceptable because they “don’t have one available” What? The might of VW, Audi, Skoda and Seat can’t between them muster a single banger to lend her while they sort out the problem that have created themselves?
It’s not fair and it’s surely unacceptable if not illegal.
Please share.
gibberish 